On the 6th November 2024, we had the opportunity to facilitate workshops as part of Bristol SU’s RepCon event (Student Representatives Conference), an annual training event for course representatives. Our (Joe Gould, Prof. Sheila Amici-Dargan and UG Education Officer Mia Stevens) session was focused on developing ways to consider feedback experiences and likely scenarios which may be encountered during the course of an academic year.  

A sign from the event which says 'workshop: assessment feedback'

Across three different sessions we discussed different understandings of ‘feedback’, explored the context of feedback at the University of Bristol and started to consider approaches for how to effectively use the network of support to help improve collective approaches and experiences to feedback. 

Some of the workshop looked at different definitions and understandings of feedback and how this may often give rise to uncertainty and frustration.  

A screenshot of a slide from the workshop event. There are two questions at the top of the slide which say: What is your understanding of ‘feedback’? What about peers on your programme? 
There are four boxes, the bottom right one has a question mark in it. The top left box has the quote: ‘Feedback is a process whereby learners obtain information about their work in order to appreciate the similarities and differences between the appropriate standards for any given work, and the qualities of the work itself, in order to generate improved work’ (Boud and Molloy 2013). The top right box has the quote: ‘Feedback is information with which a learner can confirm, add to, overwrite, tune, or restructure information in memory, whether that information is domain knowledge, meta-cognitive knowledge, beliefs about self and tasks, or cognitive tactics and strategies. (Winne and Butler 1994). The bottom right box has the quote ‘Effective feedback must answer three major questions asked by a teacher and/or by a student: Where am I going? (What are the goals?), How am I going? (What progress is being made toward the goal?), and Where to next? (What activities need to be undertaken to make better progress?) These questions correspond to notions of feed up, feed back, and feed forward.’ 
(Hattie and Timperley 2007).

In response to the above activity, many of the groups emphasised the importance of having feedback which felt accessible and helped to further deconstruct, or make clear, aspects of marking criteria. 

We also considered that whilst we are committed to collaboratively improving these experiences, everyone will have their own individual approaches to engaging and responding to feedback, and so what systems and activities are in place (or being developed) to ensure there is a full variety of support for engaging and responding to feedback information. 

A photo of the workshop with participants in discussion.

It was also an excellent opportunity to hear about what practices are happening in some areas and to consider which might be worth introducing to consistently enhance all students’ experience of feedback across the institution. 

A slide from the workshop presentation. The first animation reveals Q14: how often does feedback help you to improve your work? There are a series of thought bubbles which surround this question. The first is: a domain of frequency to the question (‘I always get feedback/ I never get any feedback’). The second is: a question about the quality of the feedback itself (‘It helped me to apply a new critical perspective’/‘I had no idea what that particular comment meant’). The third is: an element of student agency and students’ actions to improve following feedback (‘I was really happy with the grade I got on it’/‘I’ve changed the way I engage with theory now’) 
The fourth is: the extent to which there are (assessment) opportunities for feedback itself to subsequently be enacted (‘I now know how I’m going to shape my conclusions in future essays’/ ‘I’ve moved on to new topics – that feedback isn’t really relevant now’.) 

We would have liked to have had longer to discuss some of these scenarios (there are other faculty-based scenarios), but what often came out of our initial discussions was the importance of dialogue and clarifying expectations about the role of feedback and clearly outlining opportunities for where to apply feedback information on subsequent learning.

A screenshot of a slide from the workshop. At the top is the message: For each of these scenarios, what approaches and insights would you offer? What different support might be helpful/necessary for each scenario? A smaller box below this says: Feedback information + feedback processes = feedback activity.
There are three boxes below this. On the left hand box it says: Scenario A. On a first-year unit, all of the assessed work is through a group project. Students can select their group and there are check-in points with staff and an opportunity to practise marking a previous year’s project. A number of students on the programme raise concerns that they have not received any feedback information from staff before their assessed group project is completed.
 
The middle box says: Scenario B
In TB1 of the second year, most units are assessed by in-person exams. Weekly MCQs and problem sheets are provided. Office hours are advertised as 4-6pm every Thursday. Students have been told by 3rd year students that the exam for one unit is extremely challenging and the school does not produce past papers. A number of peers approach you as they are anxious about the in-person examinations.  

The right hand box says: Scenario C. Many of the 3rd year units in TB1 are coursework based, whilst the majority of TB2 assessments are in-person exams. Some students raise some queries (based on their Year 1 and Year 2 experiences) as to how they will be able to use feedback information from TB1 assessments to help them with their final year TB2 assessments.

One of the themes which seemed to be mentioned in a few instances was the challenge of PGT courses feeling ‘compressed’ and the importance of aligning one assessment type with the subsequent one for feedback to have its full utility value. 

We are in the process of setting up an Assessment and Feedback network – whatever your background you are welcome to join for invites to events and updates on this area of special interest.

Our next event for students is running on Monday 18th November 2024  [Senate House Rm 5.22 13.00-14.30 or 15.00-16.30] please contact us if you are a student interested in sharing your experiences of feedback and contributing to this university-wide collaboration project. If you are unable to attend this event we will have other events later in the academic year. 

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